Data processing

When you install Keychatly on your website, you decide to collect information about your visitors and their chats. You are in control of that information (in privacy law terms, the controller or business). Keybridge Web Solutions LLC handles it only to provide the service to you (the processor or service provider).

• Visitors' internet address and approximate country, pages viewed, referring page, browser, device, language and time zone.
• Chat messages, files and pictures, ratings, and any name, email or phone number visitors give.
• Information your team adds, such as topics, departments, private notes and blocks.

• We use your visitors' information only to provide and secure the service for you, and not for our own purposes.
• We do not sell it or use it for advertising.
• Only the people who need it to run the service can access it, and they must keep it confidential.
• Each customer's data is kept separate, so other customers can never see it.
• We use the service providers listed in our privacy policy, which are bound to protect the information.
• We help you answer visitors who ask to see, correct or delete their information.
• If we learn of a security incident affecting your data, we will tell you without undue delay.
• When your account is closed, we delete your visitors' information, except where the law requires us to keep it.

• Files sent in chats: deleted 90 days after they were sent.
• Visitors who never chatted: removed after 30 days without a visit.
• Chats: kept while your account exists, unless you ask us to delete them.

Because you decide to collect this information, make sure you have a lawful reason to do so and tell your visitors about it, for example in your own privacy policy. You can use the cookies and local storage page to explain what the chat saves in their browser.

If your business needs a signed data processing agreement, for example under the GDPR, email [email protected] and we will send you one.