Terms of service

Keychatly is made for businesses and organizations that want to chat with visitors on their websites. To create an account you must be at least 18 years old and able to agree to these terms on behalf of the business you represent.

If you invite colleagues to your workspace, you are responsible for making sure they also follow these terms.

• Give a real email address and keep your password private. You are responsible for what happens in your account.
• Each person may be logged in on one device at a time. Logging in elsewhere logs out the previous device.
• The person who creates a workspace is its owner and decides who else may join it and with which role.
• Tell us at [email protected] straight away if you think someone has used your account without permission.

You agree not to use Keychatly to:

• send spam, or contact people who have not chosen to chat with you
• share anything illegal, harmful, threatening, hateful or that infringes someone else's rights
• upload malware or try to break, overload or get around the security of the service
• access other customers' data, or use the service to collect data you are not allowed to collect
• install the chat widget on websites you do not own or manage

We may suspend or close an account that breaks these rules, and remove content that does.

When you install the chat widget, Keychatly collects information about the visitors of your website on your behalf, such as their internet address, the pages they view and the chats they start. You decide to collect this information, so you are responsible for having a lawful reason to do so and for telling your visitors about it, for example in your own privacy policy.

How we handle this information for you is described in our data processing note and privacy policy.

The chats, files, saved replies and other content you and your visitors put into Keychatly belong to you or to them. You give us permission to store, process and display that content only as needed to run the service for you. We do not claim ownership of it.

New accounts get a free 7-day trial. No payment details are needed for the trial. During the trial the chat works on one website, and each website can have one free trial. When the trial ends, the chat is hidden on your website until you choose a paid plan.

Paid plans are billed monthly or yearly in advance, at the prices shown on our pricing page when you subscribe. Payments are processed by our reseller, Paddle.com, which is the seller of record for your order; Paddle's own terms apply to the payment, and sales tax or VAT may be added depending on where you are. Your plan renews automatically until you cancel it. You can cancel at any time from the Billing page in your dashboard. If a plan ends or a payment fails and is not resolved, the chat is hidden on your website, but your account and its data are kept as described in these terms.

We may change our prices. We will tell you in advance, and a new price only applies from your next billing period.

We work to keep Keychatly running and secure, but we cannot promise that it will always be available or free of errors. We may change, add or remove features. If a change significantly affects how you use the service, we will try to tell you in advance.

The service is provided “as is” and “as available”, without warranties of any kind, to the extent the law allows. You are responsible for keeping your own copies of anything important.

To the extent the law allows, Keybridge Web Solutions LLC is not liable for indirect or consequential losses, such as lost profits, lost data or lost business, arising from your use of the service. Our total liability to you for any claim is limited to the greater of the amount you paid us in the 12 months before the claim, or one hundred US dollars (US$100).

You can stop using Keychatly at any time. To close your account and have your data deleted, email us at [email protected]. We may close accounts that break these terms or that we are required to close by law.

These terms are governed by the laws of the State of California, USA. Any dispute will be handled by the courts located in California, unless the law where you live says otherwise.

We may update these terms. The date at the top shows when they last changed. If we make important changes, we will let account owners know before they take effect.

Keybridge Web Solutions LLC, California, USA. Email [email protected] or call +1 844 618 3366.