Answering chats

• Open shows every chat that isn't closed. Mine shows chats assigned to you, Unassigned those nobody has taken yet.
• Replying to an unassigned chat assigns it to you. You can also pick an agent from the list at the top of the chat.
• Close chat when you're done. If the visitor writes again, the chat reopens by itself.
• The panel on the right shows who the visitor is, the page they're on, where they came from, their location and device.

Set yourself to Away at the bottom of the sidebar when you step out. When nobody on the team is online, visitors see your offline text and the “Leave us a message” form.