Inbox and chats
Topics and ratings
Label chats by subject and see what visitors thought
Owners and admins create topics under Chat topics, such as Shipping or Complaint. In a chat, click Add topic, or pick one when you close the chat. Reports then show which topics come up most.
After a chat is closed, visitors who got a reply are asked how it was, thumbs up or down, with an optional comment. The rating shows at the end of the chat and in the chat list.
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