Customizing the widget
When nobody is online
Visitors can leave a message, or you can hide the chat
When no one on your team is online, visitors see a “Leave us a message” form instead of the chat. They enter their name, email or phone, and a message. It arrives in your Inbox marked Offline message.
Change the form's title and text in Customize widget → Texts. To hide the chat completely while you're offline, switch on “Hide the chat when everyone is offline” under Behaviour. Visitors can't leave a message while it's hidden.
Use the Online / Offline / Chat ended buttons above the preview to see each screen.
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