Reports and goals
Reports
Chats, reply times and ratings over any period
Open Reports and choose Today, 7 days, 30 days or your own dates. You can filter by website, and owners and admins by agent.
Reports show chats, missed chats, first reply time, ratings and offline messages, plus chats per day, the busiest hours, topics, agents and websites. Agents see the chats they answered themselves.
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