Colours, position and texts

Open Customize widget. The preview on the right updates as you type. Press Save changes when you're done.

• Colours: pick a preset or enter your own main and header colour.
• Chat bubble: bottom left or bottom right, a round icon or an icon with text, and whether to hide it on phones.
• Texts: window title, greeting, message box placeholder, and the status lines for online and offline.
• Ask for name and email: never, after the first message, or before the chat starts.

Each website has its own settings. If you have several, pick the website at the top of the page first.